Privacy policy.

Last updated: May 2025

Welcome to FreshPax. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. What Information We Collect

When you use our website, we may collect the following types of personal information:

  • Contact information – such as name, email address, shipping address, and phone number

  • Order details – products purchased, payment method (note: we never store your payment card details)

  • Usage data – including IP address, browser type, pages visited, and time spent on the site

  • Marketing preferences – if you opt in to receive emails from us

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your purchase

  • Improve our website and services

  • Send you updates, offers, or promotions (only if you opt-in)

  • Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your data. However, we may share your data with:

  • Trusted third-party services such as payment processors (e.g., PayPal, Stripe), shipping couriers, and analytics platforms

  • Legal authorities, if required to comply with applicable laws

4. Cookies & Tracking

Our site may use cookies and similar tracking technologies to enhance your experience and analyze traffic. You can adjust your browser settings to disable cookies at any time.

5. Your Rights

You have the right to:

  • Access or update your personal data

  • Request deletion of your data

  • Opt out of marketing emails (just click the unsubscribe link in any email we send)

To exercise these rights, contact us at welcome@freshpax.co.uk

6. Data Security

We take security seriously and use appropriate measures to protect your information from unauthorized access, alteration, or disclosure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: welcome@freshpax.co.uk
Business Name: FreshPax